Frequently Asked Questions

Find answers to common questions about the FIRS e-Invoicing Initiative

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Compliance & Penalties

2 questions

General Understanding

3 questions

Invoice Issuance & Validation

3 questions

Registration & Implementation

3 questions

Security & Data Protection

2 questions

Special Scenarios & Technical Considerations

10 questions

Support & Troubleshooting

2 questions

Technical & Integration-Related FAQs

15 questions

Frequently Asked Questions

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Compliance & Penalties

What happens if I fail to issue an e-Invoice?

Will e-Invoicing affect how I file VAT or CIT returns?

General Understanding

What is the FIRS e-Invoicing Initiative?

Why is FIRS introducing e-Invoicing?

Who is required to use the e-Invoicing system?

Invoice Issuance & Validation

What information must be included on an e-Invoice?

How will I know my e-Invoice is valid?

Can I still issue paper invoices?

Registration & Implementation

How do I register for the FIRS e-Invoicing system?

When will e-Invoicing become mandatory?

Can I integrate my existing accounting or ERP system with the FIRS e-Invoicing platform?

Security & Data Protection

Is my business data secure on the e-Invoicing platform?

Will customers have access to my transaction details?

Special Scenarios & Technical Considerations

How does the system capture non-VATable items such as medical supplies, petroleum products, agricultural goods, and industries like NGOs?

If there's a downtime on the Middleware or with FIRS, do I have to reload the invoices?

Am I expected to remit taxes when I haven't received payment from the customer?

My clients are foreign and have no TIN; how do I validate their invoices with FIRS?

What configurations are required on my ERP?

What if my organization is transitioning from one ERP to another but must still comply with e-Invoicing timelines?

What is the cost of transmitting an invoice through an app?

How do I cancel an invoice in cases of damaged goods, cancelled contracts, or stalled projects?

My organization doesn't use an ERP or accounting system. How can I comply?

Can I connect my ERP to FIRS even if it is cloud-hosted?

Support & Troubleshooting

What should I do if my system cannot connect to the e-Invoicing portal?

Where can I get training or guidance on using the e-Invoicing system?

Technical & Integration-Related FAQs

What is the data format required for integration with the FIRS e-Invoicing system?

What is the expected API response time for invoice validation?

Does FIRS provide a sandbox or test environment for developers?

How does the system handle bulk invoice uploads?

What authentication mechanism does the API use?

How is data encryption handled during transmission?

What are the system's uptime and service-level guarantees?

Can my organization automate reconciliation between our ERP and FIRS data?

How does the e-Invoicing system link to TaxPro Max?

What happens if an invoice is rejected by FIRS during submission?

Are there daily or transaction limits for e-Invoice submissions?

Can third-party vendors develop integration solutions for multiple taxpayers?

How will FIRS handle version updates or API changes?

What data retention policies apply to e-Invoicing records?

Can invoices be transmitted via mobile devices or point-of-sale (POS) systems?